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Author Topic: Feedback on Yaya/maid agencies.(pls observe SP rules noted on 1st post)  (Read 59114 times)

poetictruths

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Hi mommies, if you're looking for a good yaya agency I recommend:
LOVE & CARE EMPLOYMENT SERVICES
131A 14th Ave. Brgy. Socorro,
Cubao Quezon City.
697- 9471

I've bad experiences with other agencies but this agency is really good. The owner is a no-nonsense woman and tries her best to give you a good match or a good replacement. I've been reading previous posts and the agency fees they mentioned are ridiculously high! I've only paid around P2,300-3,500 for agency fees, part of which will be deducted from the first salary. The 2nd yaya they gave me has been with me for over a year and is really reliable and really personally cares about my baby.  It's a 6mos contract with 3 replacements. And she really requires her yayas to have an NBI clearance. The yayas she assigns she's worked with previously so she really does know their ugali and work background.

thinking_t

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Re: Feedback on Yaya/maid agencies.(pls observe SP rules noted on 1st post)
« Reply #106 on: July 02, 2014, 10:17:44 AM »
I recently hired a maid from Gugenz Employment Services who turned out to have plans in stealing from us (she did not succeed).  When I called up the agency to ask for replacement, the staff scolded me and told me about their contract and that I am to pay a 30% penalty.  The one I talked to ranted on saying we should have brought the helper to the agency.  I told her we did not want her in our house and we found out what she did late in the evening.  There should really be protection for the employers.

lindsayicat

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Re: Feedback on Yaya/maid agencies.(pls observe SP rules noted on 1st post)
« Reply #107 on: September 06, 2014, 10:43:03 AM »
Sis, kumuha ako sa maidprovider.ph.. nagustuhan ko sila.  They have the best customer service  handled by sherwin. New management na yata sila. Walan namang perfect na agency. Infairness sa kanila they are doing their job. Hindi naman lahat sa agency ang blame. ang problem din ang  katulong at sa mga amo. gusto ko rin ang elite maid agency. maayos din.

chelsea_1106

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Re: Feedback on Yaya/maid agencies.(pls observe SP rules noted on 1st post)
« Reply #108 on: September 15, 2014, 07:01:00 PM »
Has anyone tried Quality Care Employment Services. So far, sa pag rresearch ko mukhang sila lang ang medyo maayos na nakausap ko, although super hard selling nga lang yung pinaka secretary na i've been in contact with.

Please give me feedback dun sa mga nakapag try na with them.

Thanks in advance! :)

himuradrew

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Re: Feedback on Yaya/maid agencies.(pls observe SP rules noted on 1st post)
« Reply #109 on: September 17, 2014, 09:49:10 PM »
Hello! Can anyone recommend a good yaya agency? First timers lang kami ng wife ko (first baby namin) and I'd like to hire a good newborn yaya so that it will be easier lalo na pag bumalik na sa work si wifey. Can anyone suggest one? Also what are the things we need to look out for when hiring from an agency? Thanks!

_mariah_cam

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Re: Feedback on Yaya/maid agencies.(pls observe SP rules noted on 1st post)
« Reply #110 on: September 30, 2014, 10:12:08 AM »
Super sama ng experience ko dito sa VALLE VERDE PROFESSIONAL ASSISTANCES SERVICES in Ugong, Pasig City. At first very accomodating lahat ng standard sa isang yaya na gusto mo ibibigay sayo pro FAKE lang un. Tinuturuan nila mga maids nila mag siningaling para lang ma hire. After nila madeploy yung yaya wala na sila pakialam sau. Napaka sarcastic pa pag kausap mo hangang mawalan kina gana tumawag for replacement. PLS DON'T GET MAIDS FROM THIS AGENCY.  After lang sila sa agency fee. SCAM!!

Mommy Conn

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Re: Feedback on Yaya/maid agencies.(pls observe SP rules noted on 1st post)
« Reply #111 on: October 02, 2014, 12:09:06 AM »
As I also had many bad experiences with these maid agencies. I had the same complaint. Agencies most often than not are just making money out of the employers and they don't serve what we pay for considering the very high agency fee and replacement fees that they collect from the employers. I can tell the desperation of the mommies here who hope to find a really good maid/ yaya provider.  I am a person who work out of passion and not really after money.  My husband and I begin to contemplate of serving the need for a reliable and well trained maids/ yayas.  If I pursue this I think, I would make sure that I have a space for training house helpers and will give them exam related to what they have learned from the training and also basic psychological exam. Before deployment maybe I would require them to stay with the agency for a week or 2 to complete the training course and also to observe their manners and their behavior.  I would have a team who would evaluate their behavior. The training could come with allowance as not to waste their time. This could be part of the agency fee the employers pay. I would also do background investigation by checking on their personal stuff with their signed permission like their phone directory or any proof to establish their character and would do a random call to people in their phone directory to ask about them. I should have a way of polite introduction when doing this random call and this would serve as their reference on our record. I would maintain a history of employees going in and out of the agency including feedback from previous employer. I will not accept those that cannot comply with the agency standards as we need to maintain good reputation with the employers. The agency needs to protect both parties. But most of the time, domestic helpers here are often abusive so there should be equally high protection for the employers like how to manage employees who leave without formal notice to both the agency and the employer.  The agency should make an inventory of their belongings and also the amount of money they have before deployment for record purposes.  I think the day off should take place before the salary date in order to be able to hold the 15 days unpaid work mandated by DOLE in case of justifiable bridge of contract by the employee. As the usual day off is 2x a month, maybe the first salary should be given at the end of the month but they will only receive the salary for 15 days from 1-15. The next salary day would be on the 15th of the following month, they should be able to get the salary for the 16-30. period.  And so on and so forth until they finish their contract they will receive full amount due to them. This way they will not think that you are holding their salary but will appear that it is part of the contract as to the manner and date of salary. Another is that in consultation with the DOLE, there should be a database or a site wherein the agency or the employers can post maids with derogatory records supported by formal complaint. This way, the employers and the registered agencies can easily check the site for derogatory records of the applicant if there is any.

It is very unfair for the employees to ask for a high salary but cannot meet the qualifications of the employer nor her duties stipulated in the contract she signed.  It is ok to pay for the price for something that would truly make your life easier, would take away your anxieties and won't make you feel like a milking cow.

Of course the employees should also get equal protection and benefits from the placement.  Good compensation is one, the agency making sure that the employers comply with the kasambahay law. Employers should be required to secure SSS employer ID of some sort, same with PAG-IBIG and Philhealth. Part of the agency  service could be processing of the requirements for the employers to help them secure all the requirements but only to the point of securing the registration requirements.  Paying for the monthly dues should be part of the employers. But the agency could also make that as part of the service if the employers would want that but there should be an agreement to protect the employer.

The issue I have however is that, will you find applicants who are willing to go through all these? I guess if everyone else do the same, they will just have to comply if they want to get hired.  I think it's a matter of making them understand too the benefits of the process. Applicants should be oriented with the Kasambahay law so they know their rights clearly and also what the law expects from them. Kasamabahay also go through an agency to make sure they are protected from the harmful employers.

Very hard really. Until now I am still on the look out for a reputable agency.  5 Star seem to be good but the owner is after the money they get from new employers. They prioritize replacement less and it takes a while to provide replacement. Unless no new employers are signing up, they won't bother to get back to you.  You will have to follow up everyday or go out of your way to go there and see for yourself if they are telling the truth.  One time I interviewed an applicant for replacement. We already agreed and I was about to pick her up but I was late only for an hour because I could just not leave when they advice me to pick up the maid, they suddenly told me that the applicant has backed out. So I told them to let me speak with the applicant to ask her what is the matter.  The applicant was stuttered didn't know how to answer me. So i just told her that she might be under pressure. I told her not to give in to their pressure as we've already have an understanding during my interview with her. She told me to hurry up and she will just choose to go with me when I get there just so the owner won't have no choice but to let her go.  They were putting up reasons for the back out like the applicant wants a higher salary, something they think would turn me off. But I did not surrender, instead I told them I can give the salary she asks and we will talk about it when I get there.  So when I got there, we negotiate in front of the agency and she agreed so the agency has no more reasons not to let her go.

I would appreciate your ideas about how service providers (agencies) should improve their role to be fair to the stakeholders. I would like to draw a plan for this idea of putting up a house help agency.


 
 

« Last Edit: October 02, 2014, 01:14:39 AM by Mommy Conn »

mcom0316

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Re: Feedback on Yaya/maid agencies.(pls observe SP rules noted on 1st post)
« Reply #112 on: January 27, 2015, 01:47:29 AM »
BEWARE OF LYC HAUSHOLD AGENCY IN CAVITE:

We got a yaya from them she's 31 yrs old one named Ronnette Castillo, but then she does not even have a clue on taking care of our 1 year old child. My husband found this ad and immediately texted verifying what we need to do to get a yaya for our child. I clearly stated that I need someone to take care of our child and assist her with her needs, someone who can cook, knows how to clean the house etc. which she can do while the baby is sleeping or watching tv. I was changing text messages with one of their agent named Lisa, he/she informed me that they have one and that the agency fee would be P5000 pesos plus P500 transportation fee. I agreed since we really needed someone since my child's previous yaya needs to work abroad for her family. It was agreed that Lisa will bring the yaya in our house on January 03,2015. At fist everything seems to be fine since when I interviewed her together with Lisa she told me that her previous job was to take care of a 3 yr old girl from Marikina but then she has to leave because their family needs to migrate abroad. I asked her is she knows how to take care of our child and all her needs and she readily said yes. I aslo told her as agreed that she needs to do minimal household chores and she said she knows. The next few days was a disaster, she does not know how to cook and claims that she was brought up having her mother do all the household chores in the house, so I told her on why she answered yes the time I asked her and she said that she knows a few. I even put up notes containing my daughter's daily schedule, milk schedule, the chores she needs to do but she did not follow any of those, when asked she keeps on saying "nakalimutan po". I even told her that she can use her cellphone when the baby is sleeping but then even that simple reminder she did not follow. She rarely do anything inside the house and even changing the diaper of my child she always forgets thats why she had rashes back then. After 15 days I texted Lisa requesting for a replacement and informed that if they cannot find one accdg to the contract they can refund me 75% of the P5000 we paid as agency fee. Lisa then replied back saying "hindi po namin kayo agad irerefund kakarequest nio po lang po gusto nio ora orada" thats when I replied back that im just reminding them of that agreement, I even called her in their landline number and said that I have the right to have a replacement since the one they gave me is not good for us and our child. After that no update from them about the requested replacement was ever received. I got the owner's number one named Jason Cabiao and he asked me what numbers I dialed and texted since Lisa was not providing updates about the replacement, after providing him the numbers that was the last of it and never heard from him after that. After 8 days I called them back again requesting for the replacement and they keep on telling me that they do not have an applicant yet and will update me after. January 23,2015 I reviewed our cctv and saw that Ronnette (yaya) grabbed my daugther in one hand to make her stand and acted as if she was scolding her, but then she noticed that someone was watching so she pretended to play with my child. The next morning I saw how he grabbed my child in both arms and almost dropper her in her comforter, left the light of the room open and was talking to someone at around 4am in the morning. That awoke our child and made her sleep less that day. I informed her to not open the light if the baby is sleeping and to prevent talking to someone so that our child will not be disturbed. She said yes and thats it. She evens blamed me thru text that I took her cellphone charger so that she can't be able to charge her phone which I found weird because I rarely go in the room where she and my child is sleeping. I told her to leave, gave her 1500 (which should only be 1000 since she only worked for 12 days) and what she did was to make a scene that accdg to the contract we need to pay her additional 1500 since it was us who is asking her to leave. She even called Lisa and even Lisa told her to get that 1500 from us which was never stated in the contract since I read the contract thoroughly. I had to call a brgy official to make her leave the subdivision and funny thing was she even reported us that we broke her charger and bag. She even claims that we did not paid her for the previous 15 days she worked which is weird because I had her sign a paper of the amount she received for 15 days and when she saw that it lacks 200 pesos she requested for an advance since as she said she needs to give it to her children. I also made a blotter report about her abusing my child twice and even alerted the security in our subdivision since a neighbor saw her and her boyfriend on a motorcyle after the incident roaming the subdivision. No apologies was heard from the agency the whole time this was happening and I even learned that they usually talk to their maids if the employer suddenly requests them to be replaced. Their is a connivance between the agency and the maids. Their service is not good and we wasted our P5500 for nothing. PLEASE BE AWARE!

 

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