A mother was shocked to discover that her son's Jollibee Chickenjoy order was actually a deep-fried towel covered in batter.
Alique Perez took to Facebook to share her experience on Tuesday night, June 1, 2021, when she bought Chickenjoy from Jollibee Bonifacio Stop Over in BGC, Taguig via GrabFood.
Reportr reached out to Jollibee for a comment but has yet to receive a response.
"While I was trying to get him a bite, I found it super hard to even slice. Tried opening it up with my hands and to my surprise a deep fried towel. This is really disturbing... How the hell do you get the towel in the batter and even fry it!?!? Yung totoo?"
"The worst experience ever", she said in a video while she was inspecting the deep-fried blue towel.
"Now I can't even think of the other chickenjoys na kasama while frying this. Having the same oil for how many hours after frying this FRIED TOWEL. Ano pa kaya kasabay ng mga chickenjoy natin?"
Netizens flooded the viral post with generally negative comments and was shared more than 58,000 times as of 4 p.m. Wednesday.
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Some of the comments read:
"This is actually a good case for a lawsuit. ???? Your health and other people’s health were compromised due to mishandling"
"Baka daw naiinitan ka pamunas ng pawis hahahahah"
"Mukang may sumabotahe. Mukang na coat naman ng maige ung towel. Kung nalaglag lang sa pritohan yan, di ganyan kaganda hehehe."
Below is the statement from Jollibee.
Consumers who would like to file a formal complaint may do so through the Department of Trade and Industry (DTI) by filling out this form and sending the complaint letter through email at email@example.com or in person to its office at 315 Sen. Gil J. Puyat Ave. in Makati City for those in Metro Manila.
DTI said customers could also direct their complaints to the city health office of your respective local government unit (LGU) regarding food in restaurants, eateries, and sidewalk vendors.