re complaint: whether may permit or wala, you can probably complain before the DTI. you have naman their contract di ba? keep all receipts.
ang naging problem ko, yung yaya agency ko, is parang fly-by night, from caloocan. naku! scammer din. alam mo naman ang working moms, pag nawalan ng yaya, hindi pwedeng makapag-trabaho. so, kumuha din ako sa agency ng cousin ko. i think i paid P3,500 as agency fee, tapos, nag-advance agad yung binigay nyang yaya, dahil pamasahe daw sa barko? within a week, i terminated the yaya, kasi cruel. sinisigaw-sigawan ang anak ko, maliit ang pasensya, at takot na takot ang anak ko sa kanya. so, yung binale niya, i asked that agency repays, hindi naman nila ginawa. yung replacement, hanggang ngayon, wala na ring binigay. i didn't bother placing an action, kasi napakalayo naman nung area (caloocan), and sa kagustuhan mong magkaroon ng yaya, pikit mata ka na minsan sa warning signs, like asking for a contract, demanding to see the office etc. i have never seen her office, so di ko rin alam kung saan sila hahanapin. for all i know, all papers that i have, are fake.
ang isa pang modus, is to make the yaya, "efficient only" for almost every 6 months, para you will need to replace her, and you'll pay another referral/agency fee.
plus, pwedeng sindikato ng mga akyat bahay gang or something.
hard to find a reputable agency.