Someone once told me that out of desperation, her husband hired a yaya who was referred to them. Although diligent with her work and a quick study, she was illiterate. Not being able to read or write is indeed a challenge. However, is it enough of a reason to let someone go?
What Characteristics are Important to You?
The answer to this question lies embedded in another question: what is important to you? Granting that you have a genuine fondness for your yaya, that she has a good attitude and a genuine work ethic, find as many ways as you can to keep her. Skills can always be taught if necessary, but character is intrinsic.
If the staffer in question was more an all-around house helper or a lavandera or even a cook, I would recommend that your parameters for keeping your staffer are more lenient. Being able to read or write is not necessarily vital to someone who has to clean a bathroom or wash clothes. Similarly, a cook can be taught to make specific dishes even without a recipe. It may take a little more time and patience on your part, but it will be by all means, manageable. However, taking care of your precious child may be a different matter altogether.
Click here to learn more about factors to consider whn yaya is illiterate and how to teach your yaya to read and write.