As family members, you naturally worry whenever someone else in the household is sick or hurt. But facing a dire situation yourself—getting rushed to the Emergency Room (ER)—brings a whole new rollercoaster of emotions. Some of you have been there: the intense anxiety of being in pain. The last thing you need, then, is the added stress of long waiting lines and the anxiety of the rest of your kin while you're getting the care you need.
In these critical times, all of us want urgent, timely, and expert care—no ifs, no buts. While that may seem like a huge feat, The Medical City has been making significant developments by reimagining its ER with its new 'FastER' system, which caters to the needs of patients and worried parents like you. This means you receive smooth, efficient care, so the stress of an already difficult situation doesn’t pile up.
Here’s a look at how these new upgrades will transform your patient experience:
Immediate assessment and physician-led triage
As soon as you arrive in the ER, an emergency medicine doctor triages the patient and gives a clinical assessment to determine the urgency of the case. From there, they are directed to the appropriate care areas according to their evaluation.
For cases that require prompt but non-critical attention, like moderate injuries or infections, there’s the Urgent Care Area. Meanwhile, the Non-Urgent Area is equipped with comfortable recliner chairs and patient beds to provide comfort while medical professionals care for patients.
For those in life-threatening situations, such as heart attacks, stroke, or sepsis, there’s the Emergent Area, which is equipped for immediate intervention by dedicated emergency teams. TMC can swiftly manage heart attack patients by opening up a blocked artery within an hour, while its Brain Attack Team can confirm if stroke patients need a mechanical thrombectomy to remove blood clots.
Transparency with the Digital Queuing System
No more uncertain wait times. The new digital queuing system keeps you informed every step of the way, providing transparency and giving you back control. This means you can stay up to date with your progress, allowing you to manage your time and anxiety effectively during what can be a stressful period.
4-Hour ER Journey
When hospital admission is required, the transition from the ER to your assigned room is seamless. The FastER system is specifically designed to complete the entire patient journey—from initial triage to either discharge or admission—within just four hours. This streamlined process prevents unnecessary delays, allowing you to continue receiving the care you need as quickly as possible.
In a medical emergency, your focus should be on your well-being, not ER inefficiencies. That’s why The Medical City has invested in its Expanded Emergency Care Unit for swift, specialized attention. Its Red Coat Ambassadors also guide patients and families with updates and support during their ER journey.
With The Medical City’s FastER system delivering urgent, expert, compassionate, and efficient emergency care, Filipino families like yours can have peace of mind and receive the service you truly deserve.
For more information and updates, visit The Medical City’s website or follow the brand on its Facebook page.
