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SSS Implements Number Coding System For Walk-In Transactions
  • The Social Security System (SSS) recently announced it will implement a number coding system for walk-in transactions.

    The goal is to regulate the number of walk-in transactions in 61 selected SSS branches nationwide amid the ongoing coronavirus disease 2019 (COVID-19) pandemic.

    Signed last Wednesday, July 22, 2020, SSS Circular No. 2020 - 017 prescribes a weekly schedule for members and employers to do their transactions with SSS.

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    SSS schedule for walk-in transactions 

    Check the last digit of your Social Security (SS) or ER ID numbers to know when you can conduct your transaction. Here is the schedule below:

    • Mondays for SS or ER ID number ending in 1 or 2
    • Tuesdays for those ending in 3 or 4
    • Wednesdays for those ending in 5 or 6
    • Thursdays for those ending in 7 or 8
    • Fridays for those ending in 9 or 0

    Walk-in transactions in these branches will be limited to the payment of: 

    • contributions and loans
    • compliance to the SS Number Application thru the SSS web
    • pick-up of Unified Multi-Purpose Identification (UMID) card
    • presentation of original documents to support claim applications and other justifiable reasons

    For transactions such as funeral and death claims, the SS number of the deceased member will be the basis for the number coding schedule.

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    Affected SSS branches of number coding system

    If the prescribed transaction day falls on a declared holiday, the member or employer may transact on the next working day. In case a system downtime occurs, the branch will set an appointment for members and employers waiting in line. They can also have the option to wait until the system is once again operational, or opt to come back the following week on their prescribed schedule.


    Under the circular, SSS will implement the number coding system and modified service procedures in all 51 branches in the National Capital Region.

    In Luzon, the new procedures will be implemented in Baguio, Dagupan, Bacoor, and Biñan branches.

    Meanwhile, in the Visayas and Mindanao, it will take effect in Cebu, Lapu-Lapu, Bacolod, Iloilo-Central, Cagayan De Oro, and Davao branches.

    Drop boxes are also available in the said branches, which you can use to submit documents for transactions that were not mentioned and are not available through the SSS's online channels. You may also call, text, or send an email to the branch nearest to your residence or workplace. Contact numbers and email addresses of offices are posted at its entrance or found on the branch directory on the SSS website.

    The SSS will inform the public if the number coding system and modified service procedures are suspended in the said branches or if it will be imposed on other branches.

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    Go online or use mobile app for SSS transactions 

    The SSS encourages members and employers to use its digital platforms for their SSS transactions, if available, to avoid having to queue in its branches.

    Members may access their contribution records, check their benefits claims and loan applications, and make other transactions through

    • My.SSS web portal at www.sss.gov.ph
    • SSS Mobile App
    • Text-SSS at 2600
    • Interactive Voice Response System (IVRS) at 7917-7777

    The submission of maternity notifications (for self-employed, voluntary, and Overseas Filipino Worker members), generation of Payment Reference Numbers (PRN), etc., are also available via the My.SSS web portal and SSS Mobile App.

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    Members may also use the My.SSS web portal for transactions such as the filing of applications for unemployment and retirement benefits, and salary and calamity loans; enrollment of bank accounts for thru-the-bank releases of benefits or loans; and others.

    On the other hand, SSS encouraged employers to use the SSS web portal to certify the loan and claim applications of their employees, submit their employment reports, or file their sickness benefit reimbursement applications.

    Online and over-the-counter contribution and loan payment facilities are also available for members and employers through various SSS-accredited bank and non-bank collecting partners.

    For further information, members and employers may call the SSS' hotline at 1455 or follow its Facebook page @SSSPh and Instagram account at @mysssph.

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